FAQs

No, the system has a log of most recent offering either for the ride provider or rider.

If you experience an accident, an issue which threatens your personal safety, or receive a citation, make sure to take the appropriate steps to protect yourself and get to a safe place.

Yes all fees charged shall be refunded in case of eventualities leading to non-completion of the trip. Note, it may take a few days for refunds to reflect on bank account, this is solely dependent on the rider’s bank.

Parizzo is actually designed to make commuting safe, convenient and affordable for working professionals as they make their daily trips to work.

Send SMS or Whatsapp message to our customer support line at +234(0)816-000-0378, or email us at care@parizzo.com and we will do our best to help.

 

Absolutely yes, but each request must be sent and processed individually.

In this case, the planned trip must be cancelled early (at least one hour before the ride) to allow riders originally assigned to you book another trip with the app.

Yes, Parizzo does not store any card details within its facilities. The attached payment gateway handles all financial details transmitted through our platform

Yes, Parizzo is flexible, you can always search for a ride provider few minutes to when you are ready to leave, someone might be going your way. However, it is best to schedule your ride early enough so as to be sure of being matched with available ride providers especially during peak periods.

Send us a mail at customercare@parizzo.com, through social media or whatsapp (08160000378). We will get back to you as soon as possible after you request the call.